Gene Hoak is the owner of Hoak Insurance Services and started his insurance career in 1988 after graduating from Florida State University with a BS in Risk Management & Insurance. After working for Erie Insurance as a District Sales Manager for 11 years, he joined the John C Milliren Agency in New Bethlehem as an insurance agent.
In 2004, Gene became owner of the Milliren Agency and later combined with the Fitzsimons Agency in Brookville in 2008. In 2015, Gene purchased the Neiswonger insurance agency in Reynoldsville and brought on their existing staff to his team. 2016 embarked a new venture allowing Hoak Insurance to be functioning in multiple states. Son, Steve Hoak is managing Hoak’s newest location in Louisville, KY. Hoak Insurance Services is now an agency with three PA locations and one KY location solely owned and managed by Gene and his family. Gene continues his education in his career & has earned the designations of Certified Insurance Counselor & Life Underwriter Training Council Fellow.
Active in his community, Gene serves the Historic Brookville Inc as Treasurer, Brookville Hospital Board as Secretary, Dubois Regional Hospital as a Board member & Chairman of the DRMC Construction Oversight Committee. In his free time, Gene enjoys hunting, going to the beach, wine making and spending time on the front porch with family and friends.
Steve Hoak is the Office Manager of Hoak Insurance’s newest location in Louisville, Ky. He is a fully licensed agent that has worked for Hoak Insurance since 2007. in 2016, Steve earned the prestigious designation of Certified Insurance Counselor. Steve is experienced in both personal and commercial lines coverage and specializes in bar / restaurant exposures, garage operations and volunteer organizations.
Outside of work, Steven is an avid hunter and a Pittsburgh Penguins fan. Currently Steve is splitting his time between KY and PA. He enjoys getting to know the town of Louisville visiting many of its restaurants and attractions, but he still finds time to go home to his family.
Heidi is wife of Gene Hoak. They have been married since 1987. Heidi has assisted Gene in managing the offices since 1999 when they became agency owners in New Bethlehem. She has continued to help manage throughout the transition of adding the Fitzimmon agency of Brookville, the Neiswonger Agency of Reynoldsville and the Louisville, Ky office which are all now combined as Hoak Insurance Services.
Heidi is an active member of the community known for her generosity, ideas and love for cooking. She volunteers for various community organizations, programs and the Immaculate Conception Catholic Church.
When Heidi is not at the office, she enjoys cooking for family and friends, going to the beach, and spending time with her children and beloved grandson.
Dee has been in the insurance industry since 1975 as a licensed P&C agent. She had been with the Milliren Insurance agency for several years and stayed with the agency when it changed ownership with Hoak Insurance Services. Dee is an account specialist who takes pride in providing prompt and courteous service reviewing and servicing current accounts, as well as writing new business.
Dee also is a member and active in First United Methodist Church in New Bethlehem. In spare time, Dee enjoys time with family and friends, papercrafting and loves cheering her grandchildren on at their sporting events and activities.
Liz joined Hoak Insurance with the opening of its Brookville Office in 2008. A licensed CSR, she comes to Hoak Insurance with over 35 years of experience in serving the needs of both personal and commercial accounts. Her enthusiasm and dedication to her work along with exceptional people skills are qualities that set her apart.
She is an active member of the Center Hill Community Church in Knox Dale currently serving as Treasurer of Women’s Group. She has been married for over 30 years and in her spare times enjoys playing games, vacationing in Disney, and spending time with her 6 grandchildren and beloved dog, Mavis.
Katie has worked for Hoak Insurance Services since 2014. She is fully licensed in Property and Casualty and Life, Accident & Health. Katie is Office Manager of the Brookville location and assists with marketing.
Katie is daughter of Gene and Heidi. She is married with a young son, Cooper, whom you may have seen on some local advertisements. Katie used to be a freelance court reporter and is much enjoying this new chapter in her life. She enjoys helping people and working side by side with family and a great staff.
Katie is a member of the Chamber of Commerce and Brookville Civic Club. She takes much pride in working and living in the town of Brookville. Outside the office, Katie enjoys spending her spare time with friends and attending Sunday dinners at her parent’s home.
Debbie joined the Hoak Insurance team in 2014. She joined with over 20 years of experience in the insurance field and specializes in life insurance, health insurance and Medicare supplements. Debbie also has achieved the prestigious designation of Life Underwriter Training Council Fellow (LUTCF).
Debbie is known by many area senior residents for her diligence, promptness and helpfulness and takes pride in working with many different vendors to provide insurance policies that are in her customers’ best interest; balancing cost, stability and features. Fully licensed, Debbie can help you with all of your insurance needs today.
Outside of work she enjoys spending time volunteering at her church and spending time with her family, especially her grandchildren.
Crystal Bish grew up in New Bethlehem and currently lives in Mayport. She attended Clarion University and graduated with a double major in Finance and Accounting in 2009.
She started working at Neiswonger Insurance Agency in Reynoldsville in September of 2009. Crystal started working for Hoak Insurance in January of 2015 when they purchased the Neiswonger Agency. Crystal is licensed and specializes in Property & Casualty and Life & Health Insurance. She takes pride in helping her customers with any and all of their insurance needs. Crystal has successfully worked out of all the Hoak Locations and is now Office Manager of the New Bethlehem office.
Crystal enjoys being outdoors, riding snowmobiles, cooking and spending time with her family and dog.
Brittany Butler recently moved from South Florida to Pennsylvania to be close to family. She comes to Hoak Insurance with previous insurance experience, working in the service industry assisting customers with claims.
Brittany works in the Hoak Insurance Reynoldsville office and takes pride in meeting customer’s needs. She is licensed to sell personal lines and serves as the claims advocate for the entire Agency.
In her spare time, Brittany enjoys cooking, riding Razors, practicing yoga or spending time with family and loved ones.
Erin Battaglia grew up in Brookville and currently lives in Reynoldsville. She graduated from Dubois Business College in 2000. She has been in the insurance industry for 12 years.
She worked for three years at Neiswonger Insurance Agency before joining the Hoak Insurance team after the acquisition of our Reynoldsville location. Erin is licensed and services clients with their Property & Casualty Insurance. Erin is known for her terrific customer service amongst our Reynoldsville clients.
When she’s not at work you’ll find Erin spending time with her family and dogs, taking her children to and from their many extracurricular activities, or camping in Kinzua.
Lori joined Hoak Insurance in January 2017 with the opening of their 4th location in Louisville, Kentucky. She has her property and casualty license and assists Steve with the management of the office.
Before starting her insurance career, Lori was a kindergarten assistant. She’s very excited about starting her new career with her family’s business.
When she’s not in the office, you can find Lori enjoying one of Louisville’s many great restaurants with her friends and family or traveling about the country enjoying many new experiences.
After retiring from a long career in Law Enforcement in Mercer County, PA, Bill moved his family to Brookville and joined Hoak Insurance in April of 2017. Bill is licensed to sell property and casualty lines and is currently the office manager of our Reynoldsville office. He is prepared to meet with you one on one and discuss your personal/commercial insurance needs. In his spare time, Bill enjoys spending time with family and working on projects around house.